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CSP settings

  • Desktell allows hotels, villas, and resorts to fully customize their guest-facing Guest Service Portal homepage, creating a branded and personalized experience instead of using a default template.

    • Available Customizations:

      • Hotel Logo: Upload a custom logo to reflect your property’s branding.
      • Display Name: Set a name for your portal as it will appear to guests.
      • Display Description: Add a short description or tagline for the portal homepage.
      • Login Instructions: Provide guest-friendly guidance for accessing the portal.

    • QR Code Instructions:

      • Hotels can also define simple instructions for QR code usage under General Settings. These instructions will guide guests on how to scan the QR code and log in to the portal using their room’s security code.

      • The defined instructions will appear in the QR Code PDF that can be downloaded from the Rooms tab. This makes it easy for hotels to print and place the QR codes in each room with clear usage guidance for guests.

NOTE:

  • To access Desktell CSP, the workspace should be CSP enabled (can only be done by the Organization Admin)

How to update the Homepage Settings for the portal ?​

  1. Navigate to your workspace

    • Log in to your desktell account using proper credentials.
    • Click on your workspace link to enter the workspace.

  2. Navigate to the Customize CSP

    • Click on the Administration tab in the top navigation bar.

    • In the Administration section, click on the Customize CSP tab in the side navigation bar.

    • The first page to appear is known as the General settings or Homepage Settings

    • Fill in the customization details -

      1. Display Name
      2. Desplay Description
      3. Login Instructions
      4. Hotel Logo

    • Click on the Save button to save the information added.

    • To update the QR code settings, fill in the details under the label "QR Code Settings"

      1. Display Name: Enter the display name for the room (will be visible in the room QR pdf as the QR heading.)
      2. Instructions: Enter the display instructions for the room (will be visible in the room QR pdf as the QR description.)

    • Click on the Save button to save the information added.

    NOTE:

    • To download the room QR codes, follow the instructions given in rooms -> "How to download the QR codes for all the rooms present in the workspace" heading